Terms & privacy
How we look after you and your information at Jungle Ballina. If anything here is unclear, email admin@jungleballina.com or call 0483 904 917.
Terms of use
Last updated: November 2026
Welcome to Jungle Ballina. By using our website, services or the booking and membership systems we use, you agree to these terms. If you don't agree, please don't use our website or services.
1. General use
Our website gives information about our classes, memberships and events. All content on it, including text, images and videos, belongs to Jungle Ballina and can't be reproduced without our written permission.
2. Memberships and bookings
Members book classes and manage memberships through the systems we use for this (currently Glofox, and Automation King for messages and appointments). When you create an account or book a session, you also agree to those platforms' terms and privacy policies.
3. Health and safety
Everyone joining a class or activity needs to be physically able to take part, and to tell their coach about any injury or health condition. Jungle Ballina and its coaches aren't responsible for injuries or health issues arising from participation.
4. Payments and cancellations
Memberships, passes and class bookings can't be transferred to someone else. There's no lock-in contract: memberships need one month's notice to cancel. Class cancellations or reschedules need to be made through the booking platform within the stated timeframe to avoid penalties.
5. Conduct
We're an inclusive community gym. Disrespectful or disruptive behaviour towards staff or members may lead to suspension or termination of membership.
6. Changes to these terms
We may update these terms at any time. Changes will appear on this page with a new "last updated" date.
Privacy policy
Last updated: November 2026
1. Overview
We value your privacy and are committed to protecting your personal information in line with the Australian Privacy Act 1988. This policy explains what we collect, how we use it and how we keep it safe.
2. Information we collect
- Your name, email address and phone number
- Your date of birth and residential address (when you become a member)
- What you tell us in our enquiry form: your main goal, anything we should work around (such as an injury), when you'd like to start and the best time to call
- Membership, booking and attendance information
- How you found our website (for example, which ad or link you came from) and which page and button you used
3. How we use your information
- To contact you about your enquiry by phone, text and email
- To manage bookings, memberships and payments
- To let you know about updates, schedule changes and offers (you can opt out at any time)
- To plan your training safely around any injuries you tell us about
- To understand which of our advertising works, and to improve our services
We never sell, rent or trade your information.
4. Where your information is kept
We use trusted platforms to store and manage information: Glofox (memberships, bookings and payments), Automation King (contacts, messages and appointments) and Google Workspace (our enquiry records). These providers store your information securely and have their own privacy policies.
5. Cookies, analytics and advertising
Our website uses the Meta Pixel and similar tools to measure visits and enquiries and to show relevant ads on Facebook and Instagram. These may set cookies in your browser. You can block or clear cookies in your browser settings, and manage ad preferences in your Facebook or Instagram account.
6. Data security
We take reasonable steps to protect your personal information, including secure systems, password protection and access limited to our team.
7. Your rights
You can ask for a copy of your personal information, ask us to correct or delete it (where the law allows), and opt out of marketing messages at any time by replying STOP to a text or using the unsubscribe link in an email. To make a request, email admin@jungleballina.com.
8. Changes to this policy
We may update this policy from time to time. Changes will appear on this page with a new "last updated" date.